How to Solved Low Coverage Issue

Here are step how to solved low coverage complains:
- Check exactly Lat/Long
- Check QoS around location complains, make sure all cells point to complains are KPI normal.
- Check how far customer complains from our cells

      ** Solution:
- If cells have issue, like QoS degradation need to urgently to BSS team to fixed as soon as possible, and test with customer.
- We can up tilt or adjust azimuth antenna point to customer complains and tell with customer.
- Finally, if action above still not yet clear, need to propose new site to observe these area.